raja228Privacy Policy
This page describes what we collect when you use raja228 and how we keep that data protected. We at raja228 collect personal information to verify your identity, process your deposits and withdrawals, detect fraud, and comply with local regulations. Your data is encrypted and stored securely on regional servers.
We collect your legal name, date of birth, residential address, contact details, government-issued identification, and payment method information. During gameplay, we log your session activity, bet history, account balance, and transaction timestamps. We use this data only for account management, compliance, and dispute resolution — never for marketing without your consent, and never sold to third parties.
This policy explains our data collection practices, how long we retain information, who has access to your data, and what rights you have. If you have questions about how we handle your personal information, contact our support team via in-app chat or email.
Data collection on our raja228 platform
We collect different categories of data at different points in your account lifecycle. During registration, we collect your legal name, email address, phone number, date of birth, and residential address. During verification, we request government-issued identification (passport or national ID) and proof of address (utility bill or bank statement). We use this data to confirm your identity and verify you meet eligibility requirements under applicable law.
During gameplay, we log every transaction: your account balance, bet amounts, game outcomes, timestamps, session IDs, and connection metadata. We also collect information about your device (operating system, browser type, IP address) to detect fraud and account abuse. We retain all gameplay logs server-side in an immutable format so disputed outcomes can be audited.
When you deposit or withdraw, we collect payment method details (wallet account, bank account number) and transaction confirmations from our payment processors. We do not store full credit card numbers; payment processors handle card data directly and we receive only transaction confirmations.
We collect only data needed for verification and payment
We do not collect your browsing history, location data, or sensitive personal details beyond what is required for account setup and KYC compliance.
How we use your data
We use your personal data for the following purposes. First, account verification and compliance: we verify your identity against government records and check your eligibility under local law. Second, payment processing: we use your payment method details to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to process withdrawal requests. Third, fraud detection: we analyze transaction patterns, IP addresses, and device information to identify suspicious activity. Fourth, dispute resolution: we maintain game logs and transaction history so we can investigate complaints and resolve disagreements fairly.
We do not use your data for marketing, profiling, or behavioral analysis without your explicit consent. If we identify unusual activity (multiple accounts, geographic anomalies, rapid deposits and withdrawals), we may restrict your account pending investigation. We do not share your data with third parties except where legally required (e.g., to regulatory authorities) or necessary for service delivery (payment processors, identity verification services).
Data retention and deletion
We retain your account data for the duration of your account plus 3 years after closure. This retention period allows us to investigate disputes, comply with regulatory audits, and defend against legal claims. After 3 years, we delete personal data (name, address, ID copy) but may retain anonymized transaction records for statistical purposes.
If you request account closure, contact our support team. We process closure requests within 5 business days. Your remaining balance is paid out to your registered withdrawal method. We then freeze your account data and begin the 3-year retention period. You can request deletion of specific data points (e.g., your phone number) after closure, but we must retain the minimum data needed for regulatory compliance.
Data security and third-party processors
We encrypt all personal data in transit (using TLS 1.3) and at rest (using AES-256 encryption). Our servers are located in regional data centers with redundant backups and intrusion detection systems. We restrict access to your data to authorized staff on a need-to-know basis. All staff sign confidentiality agreements.
We use third-party processors for specific services: payment processors (to handle deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services (to validate government ID documents), and analytics providers (to understand platform usage patterns). Each processor signs a data processing agreement and maintains their own security standards. We audit processor compliance annually.
Our servers may sit outside your jurisdiction. When your data transfers across borders, it remains encrypted and subject to this privacy policy. Some jurisdictions may have different data protection standards; by using our platform, you consent to this international data transfer.
Cookies and tracking
We use session cookies to track your login status and preferences. Session cookies expire when you close your browser and do not persist data between sessions. We do not use persistent cookies or tracking pixels for advertising purposes. You can disable cookies in your browser settings; however, some platform features may not function correctly without cookies enabled.
We do not use third-party analytics services that track your activity across websites. We use internal analytics only to measure platform performance (page load times, feature usage, error rates) — never to profile individual users.
Your rights and contact information
You have the right to request a copy of your personal data, request correction of inaccurate data, and request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team at [email protected] or via in-app chat. We respond to data requests within 10 business days.
We do not sell your data. We do not use your data for purposes outside account management and compliance. If you believe we have misused your data, file a complaint with our compliance team. We investigate all complaints and respond with our findings within 15 business days. If you remain unsatisfied, you may escalate your complaint to the data protection authority in your jurisdiction.
We update this privacy policy periodically. Material changes are announced via in-app notification and email. Continued use of our platform after notification constitutes acceptance of the updated policy.
Data handling practices and regional considerations
Our approach to privacy balances your personal rights with our compliance obligations. We collect only data necessary for account opening, payment processing, and regulatory compliance. We do not monetize your data or share it with advertisers. We encrypt all sensitive data and restrict access to authorized personnel.
We understand that privacy laws differ by jurisdiction. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang may have different rights under their local data protection frameworks. We endeavor to honor all applicable privacy requests, but we may retain minimum data where local law requires it for regulatory compliance or anti-money-laundering purposes.
If you have concerns about your data after major events (such as Idul Fitri, Idul Adha, Imlek, or Nyepi holidays when our support team operates on reduced hours), you can email our compliance team and we respond within 24 hours of returning to full operations. Your privacy is a priority regardless of season or holiday.
Legal and jurisdiction information
Service availability
We at raja228 offer our platform services only in jurisdictions where local law permits online gaming and sportsbook activities. We do not make legal determinations about specific jurisdictions; instead, we rely on users to verify that accessing our services is lawful in their location before they register. Our services are geographically restricted in certain regions based on known legal prohibitions, but we do not publish a list of prohibited jurisdictions. If you are uncertain whether our services are available where you are located, we recommend consulting with a local legal adviser before accessing our platform.
When you access our platform, you confirm that you are in a jurisdiction where our services are lawfully available and that you are complying with all local laws and regulations. We maintain technical controls to detect and restrict access from certain jurisdictions, and we reserve the right to suspend or terminate any account that accesses our platform from a restricted jurisdiction. Suspension does not affect your account balance; we hold suspended balances pending legal review and may return them upon request if no violation occurred.
Our service terms, including this privacy policy, apply uniformly to all users in supported jurisdictions. We do not offer different terms or levels of service based on geography (except where legally required). If local law in your jurisdiction requires different privacy or data-handling practices, we make reasonable efforts to comply. If compliance is impossible, we may suspend your access rather than compromise our security standards.
Account eligibility
We do not set age thresholds or eligibility criteria ourselves; instead, we comply with the requirements mandated by local law in the jurisdiction where you access our platform. When you register, you declare under penalty of misrepresentation that you meet all eligibility requirements of your jurisdiction. We verify this declaration during our account verification process by collecting government-issued identification and comparing your stated age and identity against official records.
If your government ID indicates that you do not meet the eligibility threshold for your jurisdiction, or if we detect other indicators that you are ineligible, we close your account immediately and hold your balance pending investigation. We do not hold your balance as punishment; we hold it because we cannot legally permit you to continue using our platform, and we must verify your circumstances before releasing funds.
We do not accept documentation of account controls from other operators as grounds for automatic eligibility on our platform. However, if we become aware that you are subject to a regulatory order or court-imposed restriction preventing you from participating in online gaming, we suspend your account immediately and retain your balance pending legal review. Eligibility is ultimately your responsibility; we rely on your honest declaration during signup.
Local-law responsibility
You are solely responsible for verifying that your access to and use of our platform complies with the laws and regulations of your jurisdiction. We provide a service; you must verify its legality in your location. We do not provide legal advice, and we cannot counsel you on the regulatory status of online gaming or sports betting in your specific area. Different jurisdictions have different rules — some allow online gaming with certain restrictions, others prohibit it entirely, and others operate in regulatory gray zones. Only the authorities in your jurisdiction or a qualified local legal adviser can tell you whether our services are lawful for you.
By using our platform, you accept full legal responsibility for your compliance with local law. If disputes arise regarding the legality of your use in your jurisdiction, we do not provide legal defense, regulatory negotiation, or refunds based on enforcement actions. Your jurisdiction's laws are your concern. We may comply with law enforcement requests and provide authorities with your account information if legally required; we cannot protect you from regulatory consequences if you use our platform in violation of local law.
If local law in your jurisdiction changes and online gaming becomes prohibited, we will cease offering our services in that jurisdiction. If you are already an account holder, we notify you and process any outstanding withdrawal requests. We do not penalize users for regulatory changes beyond our control.
Data and privacy scope
We collect personal data during account registration (your legal name, date of birth, residential address, email, phone number) and during verification (government-issued identification and proof of address). We use this data to verify your identity, confirm your eligibility under local law, comply with anti-money-laundering regulations, and prevent fraud. This data is encrypted and stored on secure servers. Your personal data is never shared with third parties except where legally required (e.g., regulatory authorities) or necessary for service delivery (identity verification services, payment processors). Our full privacy policy is published on this site and sets out in detail what data we collect, how long we retain it, and what rights you have. You can request a copy of your personal data at any time by contacting our support team.
We retain your personal data for your account's duration plus 3 years after closure to comply with regulatory audit and anti-money-laundering requirements. After 3 years, we delete most personal identifiers but may retain anonymized transaction records for statistical analysis. If you request deletion before the 3-year window expires, we comply where legally possible, but we may retain the minimum data required for regulatory compliance. We encrypt all data in transit and at rest and restrict access to authorized staff only. Each member of our team signs a confidentiality agreement.
Our servers are located in regional data centers. When your data transfers internationally, it remains subject to this privacy policy and our encryption standards. Some jurisdictions may have different data protection laws; by using our platform, you consent to this international data handling.
Contact for legal inquiries
If you have questions about our data handling practices, privacy policy, or how we comply with local regulations, contact our compliance team via email at [email protected] or through our in-app support channel. We respond to privacy and data inquiries within 10 business days. For urgent matters, mark your email as "Privacy Request" and our team prioritizes it. We also publish our privacy policy, terms of service, and legal notice on this site for your reference.
If you believe we have mishandled your data or violated our own privacy commitments, file a formal complaint with our compliance team. Provide details of the incident, your account number, and any relevant transaction IDs. Our compliance team investigates all complaints and responds with findings within 15 business days. If you remain unsatisfied with our response, you may escalate your complaint to the data protection authority or privacy commissioner in your jurisdiction. We cooperate with legitimate regulatory inquiries and provide authorities with requested information in accordance with legal process.
During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi) our support team operates on reduced schedules. Response times for privacy inquiries may be longer during these periods. We resume normal response times immediately after holidays end.