raja228 Casino & Sportsbook Service Notice
Account opening starts with email verification, identity confirmation via government ID, and selection of a deposit method from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. Before your first withdrawal, we require proof of address and a selfie with your ID. This document sets out the legal framework under which we at raja228 operate and your responsibilities as a user.
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. Our platform is available only where local law permits. This notice explains our service scope, eligibility requirements, data handling, and how to contact us for legal inquiries.
Read this notice carefully. By accessing our platform, you confirm that you understand and accept these terms. If you have questions about jurisdiction-specific restrictions, compliance, or your eligibility, contact our legal team before registering.
Service availability and jurisdiction scope
We at raja228 operate a platform for live-dealer games, sportsbook betting, and slot entertainment. Our platform is available only in jurisdictions where local law permits such services. We do not name specific jurisdictions as legal or illegal; instead, we enforce access restrictions based on known prohibitions and regulatory frameworks.
We maintain geographic controls to restrict access from known prohibited jurisdictions. If we detect access from a blocked region, we may suspend your account pending legal review. We retain the right to modify our service availability at any time in response to regulatory changes.
Our platform covers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, Mobile Legends, Free Fire, PUBG Mobile), and slot games (Fortune Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways). We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and transfers from mobile banking, local payment, online payment, and e-wallet.
Verify your jurisdiction before registration
We cannot provide legal advice about whether our services are lawful where you live. Consult local regulations or a legal professional if unsure.
Account eligibility and user requirements
Eligibility to hold an account at raja228 depends on applicable law in your jurisdiction. We do not set arbitrary age or status requirements beyond what local law mandates. You must declare during registration that you meet the eligibility requirements of your own jurisdiction.
We require accurate personal information during account opening: legal name, date of birth, residential address, and contact details. During verification, we request government-issued identification and proof of address (utility bill or bank statement dated within the last 3 months). We collect this data to comply with anti-money-laundering regulations and verify identity before allowing withdrawals.
If we discover that your account does not meet eligibility requirements under your jurisdiction's law, we close your account and hold your balance pending legal review. You must not create multiple accounts under different identities. Duplicate accounts may result in account suspension and balance forfeiture.
Your responsibility for local law compliance
You are solely responsible for verifying that your access to and use of our platform comply with the laws and regulations of your jurisdiction. We do not provide legal advice and cannot confirm the regulatory status of online gaming in your location. Before accessing our platform, research gaming laws in your jurisdiction. If you are uncertain, consult a local legal professional.
By registering with raja228, you confirm that you understand the legal framework governing online gaming in your jurisdiction and that you accept full responsibility for compliance. If local law prohibits online gaming, wagering, or access to platforms like ours, you should not create an account or place bets.
We are not responsible for legal consequences arising from your use of our platform in violation of local law. If a dispute arises regarding the legality of your access in your jurisdiction, we do not provide legal defense or refunds based on regulatory changes or enforcement actions in your region.
Data collection and privacy
We collect personal data during account registration (legal name, date of birth, residential address, email, phone number) and verification (government ID, proof of address, selfie). We use this data for identity confirmation, KYC (Know Your Customer) compliance, fraud prevention, and anti-money-laundering checks.
We collect transaction data during gameplay — session history, bet amounts, outcomes, withdrawal requests, and payment details. This data helps us calculate your balance, detect suspicious patterns, and process payouts. We retain gameplay data for the duration of your account plus 3 years for regulatory audit purposes.
Our Privacy Policy sets out our full data-handling practices, including encryption, storage, retention, and third-party sharing. We encrypt all sensitive data using industry-standard protocols (TLS 1.3). We share data only with payment providers (for deposit/withdrawal processing), regulatory authorities (if legally required), and internal teams (support, compliance, fraud prevention). We do not sell your data to third parties.
Contact for legal and compliance matters
If you have legal questions about our service availability, jurisdiction compliance, eligibility, or our regulatory status, contact our legal team via email or in-app support. Our email channel is available 24/7; we aim to respond to legal inquiries within 5 business days. During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer.
For formal complaints, compliance inquiries, or jurisdiction-specific questions, email our compliance team and provide a detailed description of your concern. Include your account details, relevant transaction IDs, and any supporting documentation. Our team investigates all formal complaints and provides a written response within 10 business days.
If you believe we have violated a local regulation or wish to report suspected fraud, contact the regulatory authority in your jurisdiction. We cooperate with legitimate regulatory inquiries and provide requested information in accordance with legal process.
Summary and acknowledgment
We at raja228 provide entertainment services available only where local law permits. You are responsible for confirming that access and use comply with your jurisdiction's law. We do not make legal determinations on behalf of users; compliance is your obligation.
Our service terms apply to all players equally. We require account verification before withdrawal, we accept major Indonesian payment methods, and we maintain a complete audit trail of all transactions. Our support team is available via in-app chat (business hours, English) and email (24/7, response within 24 hours for general inquiries, 5 business days for legal matters).
For more information, see our Terms & ConditionsPrivacy Policyand About Us page. Contact our support team if you have questions about this notice or our policies.
Detailed legal and jurisdiction information
Service availability
We at raja228 provide our platform services only in jurisdictions where local law permits online gaming, sportsbook operations, and live-dealer casino services. We do not offer our services in regions where such activities are prohibited by statutory law, regulation, or enforcement order. The legal status of online gaming varies significantly by country and region; some jurisdictions allow it with licensing, others prohibit it entirely, and some operate in regulatory gray zones.
We do not identify specific jurisdictions as legal or illegal. Instead, we rely on users to verify compliance with their own local laws before accessing our platform. We implement geographic controls and monitoring to detect and restrict access from known prohibited jurisdictions, but these controls are not exhaustive and do not guarantee complete coverage of all restricted areas.
Our service availability may change without notice in response to regulatory developments, enforcement actions, or legal changes in any jurisdiction. If local law in your region changes such that our services become prohibited, we reserve the right to suspend access and hold user balances pending legal review. We encourage users to monitor local regulatory developments and contact us if they become aware of changes that may affect their access.
Account eligibility
Eligibility to open and maintain an account on our platform depends on applicable law in your jurisdiction of residence or access. We do not set arbitrary eligibility thresholds beyond those mandated by local law. The age of majority, capacity to enter contracts, and prohibition status vary globally; we defer to local law as the governing framework for account eligibility.
During account registration, you must declare that you meet all eligibility requirements of your jurisdiction. We do not conduct immediate age verification; instead, we collect personal data including date of birth during signup and require government-issued identification during account verification (before your first withdrawal). If your identification indicates you do not meet the age or status requirements of your jurisdiction, we close your account and retain your balance pending legal review.
You must not create multiple accounts under different names or identities to circumvent our policies. Duplicate accounts are prohibited; if we detect such accounts, we reserve the right to suspend all accounts associated with your identity and forfeit balances. We also monitor for account controls markers and do not allow accounts from users subject to regulatory orders or account controls programs imposed by other operators.
Local-law responsibility
Each user is solely and entirely responsible for determining whether accessing and using our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, make legal determinations on behalf of users, or verify the regulatory status of online gaming in any specific location. Gaming regulations are complex, vary by jurisdiction, and change over time; only local legal authorities or a qualified legal professional in your jurisdiction can confirm whether our services are legal for you to access.
By accessing and using our platform, you accept full legal responsibility for your compliance with local law. We are not responsible for any legal consequences, penalties, enforcement actions, or sanctions resulting from your use of our platform in violation of local law. If your jurisdiction prohibits online gaming, you should not create an account or place bets. If you are uncertain about your jurisdiction's laws, consult a legal professional before proceeding.
If local law in your jurisdiction changes such that access to our platform becomes prohibited, or if a regulatory agency instructs you to cease use, you are responsible for complying with that instruction. We do not provide refunds, legal representation, or compensation for users who face regulatory consequences in their own jurisdiction. Your jurisdiction's laws are your responsibility to monitor and comply with.
Data and privacy scope
We collect personal data during account registration and verification to comply with anti-money-laundering regulations and prevent fraud. During signup, we collect your legal name, date of birth, residential address, email, and phone number. During verification (before your first withdrawal), we request a color scan or photo of your government-issued identification and proof of address (utility bill or bank statement dated within 3 months). We use this data to confirm your identity, verify your eligibility, and establish your account records.
We also collect transaction data — every bet, win, loss, deposit, and withdrawal — along with the timestamp, amount, game or market, and outcome. This data helps us calculate your account balance, detect fraud or suspicious patterns, investigate disputes, and comply with regulatory audit requirements. We encrypt all personal and transaction data using industry-standard encryption (TLS 1.3 for transmission, AES-256 for storage).
We retain personal data for the duration of your account plus 3 years for regulatory and audit purposes. We share data only with payment providers (to process deposits and withdrawals), regulatory authorities (if legally required), and internal teams (customer support, compliance, fraud prevention). We do not sell your data to third parties or use it for marketing purposes unrelated to account management. Our full privacy policy is available at Privacy Policyread it for complete information about your rights and our data-handling practices.
Contact for legal inquiries
If you have legal questions about our service availability, jurisdiction compliance, account eligibility, data handling, or our regulatory status, contact our legal and compliance team. Our primary channel is email; we respond to legal inquiries within 5 business days. You can also use our in-app support system and mark your inquiry as "Legal Inquiry" for priority routing. During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may extend to 10 business days.
For formal complaints, provide a detailed written description of your concern, your account details or account ID, specific terms or policies you believe have been violated, and any supporting documentation or transaction IDs. Send formal complaints to our legal team via email. We acknowledge receipt of all formal complaints and provide a written response with our findings and any remedial action within 10 business days.
If you believe we have violated local law or regulations in your jurisdiction, or if you wish to report fraud, you may contact the regulatory authority responsible for gaming oversight in your region. We cooperate with legitimate regulatory inquiries and provide information in accordance with legal process and our obligations under local law. You may also seek legal advice from a local attorney regarding your rights and remedies.